Privacy Policy – ThaiVisaCare

Last updated: [1 February 2024]

At ThaiVisaCare, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and communication channels. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal Information: Name, passport number, nationality, date of birth, address, phone number, email address.

  • Visa & Immigration Documents: Passport copies, visa applications, work permits, supporting letters, financial documents, and translations.

  • Website & Communication Data: IP address, browser type, cookies, WhatsApp or email messages, and call records.

  • Payment Information: Billing details and transaction records (we do not store credit card details).

2. How We Use Your Information

We use your information to:

  • Process visa, work permit, and immigration applications.

  • Provide consultations, customer service, and status updates.

  • Verify documents and comply with Thai immigration laws.

  • Improve our services and website functionality.

  • Send service-related communications, reminders, and updates.

3. How We Share Your Information

ThaiVisaCare does not sell or rent your personal data. We may share information only with:

  • Thai Government Authorities (e.g., Immigration Bureau, Ministry of Foreign Affairs, Department of Employment) for visa and work permit applications.

  • Trusted Partners & Service Providers (e.g., certified translators, couriers, payment processors).

  • Legal Requirements when required by Thai law or official regulations.

4. Data Protection & Security

We take strict measures to protect your data from unauthorized access, loss, or misuse by using secure servers, encryption, and controlled access systems. However, please note that no electronic storage or internet transmission is 100% secure.

5. Your Rights

As a client, you have the right to:

  • Access and request a copy of your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data (where legally possible).

  • Withdraw consent for certain uses of your data.

To exercise these rights, please contact us at info@thaivisacare.com

6. Cookies & Website Tracking

Our website uses cookies and analytics tools to enhance your browsing experience, analyze site traffic, and improve performance. You may adjust your browser settings to disable cookies if you prefer.

7. Data Retention

We retain personal data only as long as necessary to fulfill visa and immigration services or comply with Thai legal obligations. Once no longer needed, documents will be securely deleted or destroyed.

8. International Clients

As we serve clients worldwide, your information may be transferred and processed outside your home country. By using our services, you consent to such data transfers in compliance with Thai law.

9. Updates to This Policy

ThaiVisaCare may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📍 ThaiVisaCare – Bangkok & Pattaya Offices
📧 Email: info@thaivisacare.com
📞 Phone/WhatsApp: +66 89 923 1358